Service Standard

The Domino Group Service Standard - A Global Approach

Providing our customers with ways to deliver high levels of equipment effectiveness is a key part of the TotalCare plus range. The real value for any customer comes from the ability of suppliers to deliver. The Domino Group Service Standard has been implemented across our global network of sales & service teams to ensure that our standards of service excellence are maintained wherever you manufacture.

Our service teams around the world are benchmarked and regularly audited against the knowledge, training, tools & equipment, health & safety, and customer service levels required to deliver this standard of support globally.

The Service Standard was established in 1996 and covers every area of providing Customer Service. The audit consists of 180 questions with individual scoring to ensure that they can provide the excellent standards of customer service you expect from Domino.

Global Service Standards

• Customer Care Training for Service Engineers
• Installation Standards and Policy
• Definition of Consumables
• Training for Field Service
• Tool Kit and Spares Listing
• Fault Codes
• Application Information Requirement
• Customer Warranty Conditions
• Technical Skills and Product Training for Sales