Services & Training

We offer our customers a worldwide service standard that is second to none. All of Domino's 16 subsidiary offices and over 75 distributors have highly skilled service teams that offer complete support. To ensure service standards and response times are maintained, all subsidiaries and distributors are annually audited against The Domino Service Standard. Subsidiaries are expected to achieve the highest level whilst distributors are encouraged to do the same.

Domino UK is committed to setting new standards in customer service excellence. The UK's service teams are located in several regions throughout the country to ensure that customer service requirements can be fulfilled with minimum delay. Our team of service engineers are regularly trained to ensure that service standards are maintained.

Service Contracts

Domino's Total Care service contracts have been developed to offer customers the desired level of support to ensure maximum uptime and peace of mind.

Tailored service agreements are possible, ranging from basic maintenance training to 24-hour support.

Training

When machines are installed, Domino technicians provide basic training for operators. Further training can be arranged to cover more advanced machine operation, maintenance and fault finding, ensuring that the skills required are transferred to customers' plants.

The number of trainees on each course is limited to ensure individual attention and the courses are very practical ensuring an immediate benefit when back at work.

Training courses can be tailored to meet customer's specific needs and can be conducted on site or at a Domino training centre.

Information on Coding and Marking Training

Information on Commercial Printing Training

Consumables

All Domino subsidiaries and distributors carry the recommended levels of stock to ensure that machine downtime is kept to a minimum.  This includes fluids such as inks and make-up as well as filters, cleaning products and more.

For further information go to the Technology, Industry and Product sections

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