Group Service Process Improvement Specialist
Location: Hybrid/Remote/Located in one of our Domino offices
Domino Printing Sciences provides industrial printing expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting consumers. Global manufacturers across the food and beverage, life sciences, personal care, agrochemical, and industrial sectors trust Domino to support them with innovative coding, marking, and digital printing solutions. Through a global network of 25 subsidiary offices and in excess of 200 distributors, the Domino Group operates in over 120 countries employing over 2,700 people worldwide with manufacturing facilities situated across the UK, China, Germany, India, Sweden and USA.
About the role
This is a fantastic new opportunity for somebody looking to join a very dynamic team and have a real influence in how we further develop our “Service Organisation of the Future” across the globe in supporting our end customers.
You will work closely and collaborate with Channel Service Managers, Project Managers, IT and Systems Process Specialist developing and implementing global systems, processes and training to maximise adoption and usage of existing and future systems and service tools.
You will be expected to identify opportunities to enhance Global Service processes through Continuous Improvement projects.
We are looking for someone who is data driven and passionate about service with a very good understanding of ServiceMax, Salesforce or appropriate CRM systems.
Ideally you will have great knowledge of continuous improvement and qualified to Yellow Belt or above with a forward-thinking outward looking mindset to identify and implement improvements that make a tangible change supporting the overall service strategy.
You will be able to demonstrate the ability to work directly across functions and channels interacting with central teams, regional leaders and channel managers in our businesses and have good written and spoken English.
What you can expect
As a talented individual working at Domino you can expect a competitive salary and a generous benefits package which will be detailed to you depending on which country you are applying from. We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. For many of us this, this might be coming into the office most days, just a couple of times a week, or perhaps fortnightly. What’s important is that we enable you get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.
We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded. Our culture is built on our core values, Collaboration, Listening, Expertise, Ambition and Responsibility. We think Domino is a great place to work and if you join us, you’ll find yourself part of organisation which really cares about their people, as well as offering challenging and rewarding careers.
Positions may be at an advanced stage of the recruitment process and can close at any time.