UK - Credit Controller - UK Channel

About Us

Domino Printing Sciences provides industrial printing expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting consumers. Global manufacturers across the food and beverage, life sciences, personal care, agrochemical, and industrial sectors trust Domino to support them with innovative coding, marking, and digital printing solutions. Our products help ensure the success of manufacturers’ products by allowing them to create differentiated packaging, protect against counterfeiting, and ensure governmental and regulatory compliance. From best before dates on eggs, to serialised identifying codes on medicines, to batch codes on electronic components, to competition codes in confectionery, Domino helps to enable product safety, improved supply chain management and brand protection.

About the role

Reporting to the Credit Controller Team Leader, your role as Credit Controller will involve providing proactive, customer service focused management of credit control matters, including debt collection, credit limitation and management reporting.

Working within a friendly, close-knit team, you will have the opportunity to interact with colleagues across the Domino business.  As a team of three, the credit control department is responsible for all aspects of credit control across the UK sales channel and our international Distribution network.

As part of your role, you will be responsible for:

• Dealing with customer queries in a prompt and proactive fashion, maintaining high levels of customer service.
• Minimisation of overdue debt through effective credit control procedures.
• Administration of customer accounts including reviewing orders on hold, monitoring credit limits/terms and account maintenance.
• Posting of customer cash receipts, including reconciliations to remittances.
• Creation of new customer accounts following credit vetting.
• Management reporting of credit related issues for both sales and finance managers.
• Assisting the sales and business development managers with credit related issues and developing new methodologies as appropriate to improve credit control processes.
• Effective collaboration with the Business Teams, ensuring that any credit related queries are effectively dealt with. 
• Understanding of export credit control to provide cover when required.

About you

To be successful in this role you need to have minimum GCSE Grade C/4 in English and Mathematics or equivalent, along with proficient use of Microsoft Office. Previous credit control experience is desirable but not essential - we are looking for someone who is a strong collaborator with great communication skills who is confident speaking with a variety of different teams and customers. Previous experience of Oracle and Salesforce (or another CRM tool) would also be beneficial.

Some of the key personal attributes we are looking for:

• Excellent organisational and time management skills
• Capable of organising and managing own workload
• Intuitive and proactive always wanting to learn and improve
• Ability to work well under pressure
• Attention to detail

What you can expect

As a talented individual working at Domino you can expect a competitive salary and a generous benefits package, including 25 days basic holiday (with the opportunity to buy and sell), a discretionary bonus, life insurance, medical insurance and access to the Green Car Scheme to name a few! We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work.  For many of us this, this might be coming into the office most days, just a couple of times a week, or perhaps fortnightly. What’s important is that we enable you get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers. We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.  Our culture is built on our core values, Collaboration, Listening, Expertise, Ambition and Responsibility. We think Domino is a great place to work and if you join us, you’ll find yourself part of organisation which really cares about their people, as well as offering challenging and rewarding careers.

Positions may be at an advanced stage of the recruitment process and can close at any time.