×

UK- Domino Cloud Support Engineer

Bar Hill, United Kingdom

ABOUT DOMINO PRINTING SCIENCES

We guarantee our products will have touched your life many times without you even noticing.  From eggs to soft drinks cans to the cable in your walls and the medicines in your bathroom cabinet, you will find evidence of our success on products throughout your home.

Domino Printing Sciences plc, an autonomous division of Brother Industries Ltd, comprises of a group of businesses and brands, each with unique capabilities, targeted at industries utilising coding and printing.  Our clever technology enables companies to print product identification and other variable data - such as use-by-dates and tracking codes – on their products no matter what the surface, how fast they’re produced, or where in the world they’re made.

We offer a wide range of printing technologies including Continuous Ink Jet, Laser Coding, Piezo Drop on Demand, Print and Apply, Thermal Ink Jet, Thermal Transfer Overprinting and Digital Printing.  Our investment into R&D means that we’re continually improving our existing product range as well as developing new innovative products.  Covering diverse sectors from food and beverage, pharmaceutical and healthcare, to industrial and construction, our aim is to provide our customers with solutions tailored to the needs of their business.

 

ABOUT THE ROLE -  Domino Cloud Support Engineer

Day to day activity to include support of Domino Cloud Remote Monitoring system.

Reporting and analysis on a regular basis for internal stakeholder update and identification of potential improvements in functionality, admin procedure and for cost-reduction.

Advice and resolution for technical problems occurring in the field, such as lack of connectivity or network/printer configuration issues.

Support project activity in the development of Domino Cloud Remote Monitoring system as the platform evolves to link with other systems and new printers are added.

This role supports a customer-centric approach, where the shift is from ‘product’ to ‘service’.   Remote monitoring enables this digital transformation through key features and real-time insight to customer needs.

 

KEY TASKS / ACCOUNTABILITIES

Support of all online tools used in the administration of Domino Cloud and regularly report on their performance.

Support improvements and new features in the Domino Cloud Remote Monitoring system.

Analysing and identifying cost-reduction opportunities in system costs and administration functions.

Advise Channels and Distributors on cellular connectivity for specific customer installation locations (3G coverage).

Assisting Channels that might chose to set up and administrate their own Remote Monitoring services, as required.

Day to day support of the Domino Cloud Remote Printer Monitoring Service including investigating and reporting on issues.

Administration of new and existing Domino Cloud customer accounts.

Regularly reporting on system performance, with agreed key metrics and identifying potential improvements.

Managing monthly SIM ‘pooled’ data volume & overage charges.

Checking supplier invoice accuracy against monthly data (DCD) & Cloud Service (DCS) usage.

 

ABOUT YOU

The Domino values are all about working together to Do More.  Team Spirit, Energy and Urgency, Commitment and a Positive Attitude are all things which we look for in our people.

 

 

 Competency Required

Accuracy & Consistency

 Good attention to detail

Methodical and logical approach to tasks

Relationship building, interpersonal and communication skills 

Analytical and process thinking

Technical Excellence

Customer Focus

Flexible Attitude

Human interaction/interpersonal skills

 

EDUCATION & TRAINING

  • Graduate Technical Support Administrator with an IT/Network/R&D background

 

EXPERIENCE / KNOWLEDGE

  • Fundamental skills in WAN network & firewall administration plus troubleshooting network issues.
  • Basic familiarity of Linux command-line experience.
  • Knowledge of IoT networks and protocols such as MQTT, OPC-UA & Intercomm5 useful but not mandatory.
  • Experience in remote communications using (3G) cellular data networks around the World a benefit.

 

SKILLS

  • Computer literate and proficient in common Microsoft office packages.
  • Ability to investigate technical issues down to low levels of data analysis.

 

 PERSONAL ATTRIBUTES

Works well in a team, but can also work on own initiative.

Excellent organisational, communication and people skills.

Meticulous attention to detail and ability to spot errors in both numerical data and text.

Methodical and logical approach to tasks, comfortable working to deadlines.

Eager and quick to learn new skills.

Inquisitive with an interest in new technology and “Internet of Things” in particular!

 

BENEFITS 

As well as a competitive salary, we offer a generous benefits package including 25 days basic holiday, a discretionary bonus scheme, on-site subsidised restaurant, discounts on local gym facilities, as well as training and development opportunities to progress your career with Domino.

CAMBRIDGE – A GREAT PLACE TO WORK 

Our head office is based in Bar Hill, just 4 miles from the City of Cambridge with excellent road links North, South and East via the A14 and M11.  Home to one of the oldest universities in the English-speaking world and now one of the most important technology centres in Europe, Cambridge is a city steeped in the past as well as the future.  From sightseeing to wonderful historic buildings to punting on the river Cam, or visiting one of the many bars and restaurants in the city, Cambridge has something for everyone.  Excellent public transport links mean that it’s only a 50 minute journey to London and Stansted Airport.  In addition, London City Airport and Luton Airport are both within easy travelling distance.  Find out more about Cambridge at www.visitcambridge.org 

Join Domino and you will become part of an award-winning, global business and British success story. Our smart technology enables companies to print use-by-dates and tracking codes on their products no matter what the surface, how fast they’re produced, or where in the world they’re made.  From eggs and soft drink cans to the cable in your walls and the medicines in your bathroom cabinet, you will find evidence of our success on products throughout your home.  We’re continuing to invest in Research & Development in our commitment to bring new products to our customers.

 

 

 

Please click on 'Apply for this vacancy' below and you will be directed to a web form.  You can also upload a copy of your CV on the web form.

Apply