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UK - Digital Printing RMA and Test Engineer

Bar Hill, United Kingdom

To evaluate print head performance through print testing.

ABOUT DOMINO PRINTING SCIENCES

We guarantee our products will have touched your life many times without you even noticing.  From eggs to soft drinks cans to the cable in your walls and the medicines in your bathroom cabinet, you will find evidence of our success on products throughout your home.

Domino Printing Sciences plc, an autonomous division of Brother Industries Ltd, comprises of a group of businesses and brands, each with unique capabilities, targeted at industries utilising coding and printing.  Our clever technology enables companies to print product identification and other variable data - such as use-by-dates and tracking codes – on their products no matter what the surface, how fast they’re produced, or where in the world they’re made.

We offer a wide range of printing technologies including Continuous Ink Jet, Laser Coding, Piezo Drop on Demand, Print and Apply, Thermal Ink Jet, Thermal Transfer Overprinting and Digital Printing.  Our investment into R&D means that we’re continually improving our existing product range as well as developing new innovative products.  Covering diverse sectors from food and beverage, pharmaceutical and healthcare, to industrial and construction, our aim is to provide our customers with solutions tailored to the needs of their business.

 

ABOUT THE ROLE - Technical Product Specialist

JOB PURPOSE

1. To evaluate print head performance through print testing.

2. Root cause analyses of RMA returns.

3. To perform cost effective repairs.

4. Capturing and analysing data.

KEYTASKS / ACCOUNTABILITIES

 

  • Ensure that print heads perform to high standard before entering production.
  • Document and collect print samples relating to print head serial number.
  • Provide regular updates relating to yield and demand.
  • Liaise with channel support to ensure approved print heads are despatched in a timely manner.
  • Root cause analyses of RMA returns. 
  • Inspect and test returned equipment before giving feedback relating to warranty conclusion.
  • Provide detailed symptom descriptions for failures uncovered during functional testing to assist in component-level troubleshooting to be used in the field.
  • Assist in the resolution and response to channel support queries and requests.
  • Capture trends relating to field failures to enable product improvement.
  • Ensure escalation to 3rd level support if required
  • To perform cost effective repairs.
  • Perform repairs on equipment by replacing components on modular units.
  • Follows all applicable work instructions to perform repair and testing processes.
  • Conducts complex quality inspection of own or other’s work to insure workmanship standards are met.
  • Follows all procedures, health and safety regulations and maintains a clean and orderly workstation.
  • Capturing and analysing data.
  • Capture trends relating to field failures to enable product improvement.
  • Use internal software to analyse and improve data handling.
  • Cost analyses relating to RMA and Repairs
  • Maintain an up-to date knowledge-base of the N-Series and develop strategies to ensure that it can be shared within Domino.

ABOUT YOU

COMPETENCIES

Personal

  • Attention to fine detail
  • Self-organisation
  • Report writing and documentation

Interpersonal

  • Process Driven
  • Flexibility
  • Team working

Problem Solving

  • Decisiveness
  • Planning
  • Questioning and Analysis

Essential

  • Energy
  • Initiating Action
  • Work Standards
  • Directing
  • Planning

Desirable

  • Listening & Empathy
  • Networking
  • Negotiating

 EDUCATION & TRAINING

  • Degree preferable but HNC / HND would be considered for highly experienced candidate
  • Previous experience within the printing industry. Inkjet knowledge is preferable.

EXPERIENCE / KNOWLEDGE

  • Technical experience within the printing industry preferred.
  • Experience of dealing with and solving complex technical issues.
  • Inkjet, Inks, Curing, Surface tension interaction and substrate knowledge all preferable.

SKILLS

  • Ability to communicate internally with peers and managers
  • Articulate – be able to explain a technical issue at the level appropriate for the user.
  • A passion for Customer Service
  • Attention to detail
  • Microsoft Products including Excel and Word.
  • Knowledge of Oracle and Salesforce or ServiceMax would be advantageous.
  • Ability and keenness to learn new Tools and Applications.
  • Competent in relation to prioritising and planning a varied workload.
  • Report writing.
  • Data collection.

PERSONAL ATTRIBUTES

  • Customer focused
  • Team player that can work independently.
  • Can work under pressure.
  • Demonstrates ownership of projects and issues.
  • Positive, hands on attitude.

BENEFITS 

As well as a competitive salary, we offer a generous benefits package including 25 days basic holiday, a discretionary bonus scheme, on-site subsidised restaurant, discounts on local gym facilities, as well as training and development opportunities to progress your career with Domino.

 

CAMBRIDGE – A GREAT PLACE TO WORK 

Our head office is based in Bar Hill, just 4 miles from the City of Cambridge with excellent road links North, South and East via the A14 and M11.  Home to one of the oldest universities in the English-speaking world and now one of the most important technology centres in Europe, Cambridge is a city steeped in the past as well as the future.  From sightseeing to wonderful historic buildings to punting on the river Cam, or visiting one of the many bars and restaurants in the city, Cambridge has something for everyone.  Excellent public transport links mean that it’s only a 50 minute journey to London and Stansted Airport.  In addition, London City Airport and Luton Airport are both within easy travelling distance.  Find out more about Cambridge at www.visitcambridge.org 

Join Domino and you will become part of an award-winning, global business and British success story. Our smart technology enables companies to print use-by-dates and tracking codes on their products no matter what the surface, how fast they’re produced, or where in the world they’re made.  From eggs and soft drink cans to the cable in your walls and the medicines in your bathroom cabinet, you will find evidence of our success on products throughout your home.  We’re continuing to invest in Research & Development in our commitment to bring new products to our customers.

 

Please click on 'Apply for this vacancy' below and you will be directed to a web form.  You can also upload a copy of your CV on the web form.

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