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UK -Business Process Co-ordinator

Bar Hill, United Kingdom

ABOUT DOMINO PRINTING SCIENCES

We guarantee our products will have touched your life many times without you even noticing.  From eggs to soft drinks cans to the cable in your walls and the medicines in your bathroom cabinet, you will find evidence of our success on products throughout your home.

Domino Printing Sciences plc, an autonomous division of Brother Industries Ltd, comprises of a group of businesses and brands, each with unique capabilities, targeted at industries utilising coding and printing.  Our clever technology enables companies to print product identification and other variable data - such as use-by-dates and tracking codes – on their products no matter what the surface, how fast they’re produced, or where in the world they’re made.

We offer a wide range of printing technologies including Continuous Ink Jet, Laser Coding, Piezo Drop on Demand, Print and Apply, Thermal Ink Jet, Thermal Transfer Overprinting and Digital Printing.  Our investment into R&D means that we’re continually improving our existing product range as well as developing new innovative products.  Covering diverse sectors from food and beverage, pharmaceutical and healthcare, to industrial and construction, our aim is to provide our customers with solutions tailored to the needs of their business.

 

ABOUT THE ROLE - Business Process Co-ordinator

JOB PURPOSE

Proactively manage direct orders/projects from the MOS team to ensure the highest possible standards of customer service and efficiency are met contributing to group target of 98% on time in full delivery performance.  To provide proactive updates to Sales teams and Channels on orders and to manage urgent spare part orders. When necessary, become involved in the escalation process with Internal and External suppliers to ensure promise dates are kept and organise order books to satisfy customer needs.  Attend on-line project meetings and maintain action log co-ordinating the involvement of Domino.

 KEY TASKS / ACCOUNTABILITIES

Growth of Direct Business - The direct business for the team continues to grow but more importantly it is the areas where we are now picking up direct business and also the type of business.  For example, Imperial Tobacco have been and will continue to equip factories outside Europe, typically with re-worked laser systems from other factories.  This makes the order processing far more complicated and makes it essential we allow the time to be proactive and prevent future issues.  For example, this year we have had to ship to Burkina Faso and Ivory Coast for Imperial tobacco which were highly complicated shipments that wouldn’t have been possible by our business teams.

 Changing responsibilities

The focus of the business response team has been on orders after they have been placed and up the point when they are shipped.  To be successful we need to integrate into the on-going projects.  Become involved in the projects and attend the project meetings to co-ordinate the actions resulting from the meetings to improve the customer experience.  The role is to support direct and indirect orders and also to help the overall team manage situations in the field much more easily and with far fewer express courier shipments and so saving significant cost.

 Project Management – To manage all direct orders from point of entry in Oracle.  Work with colleagues from internal departments and external suppliers to attempt to achieve customer request date, but to ensure delivery in full to promise as a minimum.  Maintain weekly updates on order status and schedule.

 Customer Service – To proactively communicate with Key Account Managers, Sector Managers and Channels ensuring they are aware on the status of their orders.  Prioritise where necessary and communicate any issues at the earliest opportunity.

 Supply Chain – Ensure purchase order dates and sales order dates are aligned so that orders are ready for despatch on time in full to promise date.  Work with internal teams to ensure co-ordinated approach.  Manage potential shortages and escalate when necessary.  Be point of escalation with Suppliers to achieve customer need by dates.

 Reporting – Provide weekly updates on orders and lead-times.  Report monthly performance.

 COMPETENCIES

  • Energy
  • Planning
  • Judgement
  • Team Working
  • Adaptability
  • Influencing
  • Networking

ABOUT YOU

The Domino values are all about working together to Do More.  Team Spirit, Energy and Urgency, Commitment and a Positive Attitude are all things which we look for in our people. 

EDUCATION & TRAINING

  • Degree in a business-related subject or equivalent knowledge / experience

EXPERIENCE & KNOWLEDGE

  • Business to business (B2B) interaction
  • Despatch/ Intercompany (Desirable)

 Skills

  • Advanced Excel, good knowledge of Microsoft Office Suite

 Highly Desirable

  • Salesforce.com
  • Oracle
  • Supply Chain
  • Agile

PERSONAL ATTRIBUTES

  • Pro-active

  •  Excellent Communication Skills

  •  Organised

  •  Self-motivate 

  • Work on own initiative

 

CAMBRIDGE – A GREAT PLACE TO WORK 

Our head office is based in Bar Hill, just 4 miles from the City of Cambridge with excellent road links North, South and East via the A14 and M11.  Home to one of the oldest universities in the English-speaking world and now one of the most important technology centres in Europe, Cambridge is a city steeped in the past as well as the future.  From sightseeing to wonderful historic buildings to punting on the river Cam, or visiting one of the many bars and restaurants in the city, Cambridge has something for everyone.  Excellent public transport links mean that it’s only a 50 minute journey to London and Stansted Airport.  In addition, London City Airport and Luton Airport are both within easy travelling distance.  Find out more about Cambridge at www.visitcambridge.org 
Join Domino and you will become part of an award-winning, global business and British success story. Our smart technology enables companies to print use-by-dates and tracking codes on their products no matter what the surface, how fast they’re produced, or where in the world they’re made.  From eggs and soft drink cans to the cable in your walls and the medicines in your bathroom cabinet, you will find evidence of our success on products throughout your home.  We’re continuing to invest in Research & Development in our commitment to bring new products to our customers.
 
Please click on 'Apply for this vacancy' below and you will be directed to a web form.  You can also upload a copy of your CV on the web form.

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