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Technical Helpdesk Engineer Gurgaon

India

We guarantee our products will have touched your life many times without you even noticing. From packaged food groceries to beverage bottles to the cable in your walls and the medicines in your cupboard, you will find evidence of our success on products throughout your home.
Established in 1996, Domino Printech India LLP is a market leading organisation engaged in manufacturing and providing industrial marking and coding solutions and digital printing solutions to diverse industry sectors such as food, beverage, life sciences, electronics & electricals, automobile, personal care, building and construction and many more. Our parent organisation, Domino Printing Sciences, UK is a Group Company of Brother Industries Limited, Japan and is known globally for innovation in industrial printing technologies and manufacturing of future ready products. For details visit us at www.domino-printing.com.
 
About the role: Technical Helpdesk Engineer  
 
As a Technical Helpdesk Engineer you are responsible for diagnosing, troubleshooting and identifying solutions to resolve Domino machine issues online and telephonically. Opening the customer call/ Understanding the issue/ Understand the reason for call/ listen and make detailed notes/ establish the level of urgency/ establish the customer frame of mind/ dealing with difficult customers and conflict situations/ interrogate the printer history/ explain courses of action.
You need to talk customers through a series of actions, either via phone, email or chat, until they have solved a technical issue within agreed time limits and ensure all details are properly logged in system. 
  
About you:
 

Proven track record of success for at least 3 years as technical helpdesk personnel in multinational organization(s) of industrial automation related machines.

As a graduate from reputed institution and someone who is curious, you are always keen to understand the “how” and the “why” behind products and services through empathetic questioning and listening.
Coupled with high drive, determination, and resilience, you will have demonstrable experience in providing compelling solutions for the needs of customers. You will need to be an organised, independent individual with knowledge and experience in applying your technical acumen to solve machine problems with a customer centric approach. You should be well versed with telephonic etiquettes.
 

Education

Graduate with Degree in Engineering/ BSc (maths/Physics) with at least 60% marks from reputed college.

Salary & Benefits:

As a talented individual working at Domino you can expect best salary and benefits within the related industry. We are committed to invest in our people. Several training and development opportunities will be provided to help you to progress your career with Domino. Join Domino to become part of an award-winning global business.

Please click on 'Apply' below and you will be directed to a web form.  You can also upload a copy of your CV on the web form.

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