Choosing a Domino solution has always provided a level of service and after-sales support designed to deliver maximum equipment effectiveness with minimum risk.
TotalCare plus is a range of products and services designed with a simple philosophy in mind:
Customers are manufacturers and have varying support needs
TotalCare plus provides an integrated approach
Provides for the needs of manufactures together with the plus range of Domino printers.
The service will be delivered in accordance with the Domino Group Service Standard.
Whatever your maintenance approach, TotalCare plus provides choices:
TotalCare plus Guarantee
If you prefer Domino to take care of your coding needs, our TotalCare plus Guarantee will be your choice. Covering managed maintenance, emergency support, routine and emergency spares, and comprehensive technical support, our Guarantee will provide you with a fixed cost solution to maximising equipment effectiveness.
TotalCare plus Self-support
TotalCare plus Self-support will be your choice where you prefer to maintain and support your coding equipment through your maintenance team. Covering maintenance training, parts for preventative maintenance and emergency breakdown and supported by access to a technical help desk, TotalCare plus Self-support will provide you with the knowledge and parts needed to support your coding equipment.
TotalCare plus starts with the introduction of the Domino equipment; your installation is not just a way of turning your printer on, but a process to set the scene for high levels of equipment effectiveness throughout the life of the equipment. Starting with “5S” standard installation, your Domino Service representative will guide you through the tools available to enhance your overall effectiveness.