POSSIBLE CAUSE |
DESCRIPTION |
SOLUTION |
|
Account Inactivity |
If your account has not been used for an extended period, it may have been deactivated for security reasons. |
Please contact the Domino Support Hotline to request reactivation of your account. |
|
Forgotten Password |
If you cannot remember your password, please use the “Forgot password?” link available on the login page. |
Enter the email address associated with your Domino Cloud account and follow the instructions provided. |
|
Recovery Email Not Received |
If you do not receive the password reset email |
- Double-check that you are using the correct email address associated with your account.
- Check your Spam, Junk, or Promotions folders in case the email was filtered.
- Wait a few minutes – sometimes delivery may be slightly delayed.
|
|
Company Network or Email Filtering |
If no recovery email is received despite the above checks, your organization’s IT system may be blocking or filtering the message before it reaches your inbox. |
Please ask your IT department to:
- Check if the password reset email has been quarantined or blocked at the server or firewall level.
- Whitelist the following sender address to ensure future delivery: no-reply@servitly.com
- Ensure that emails from the Domino Cloud platform are not marked as phishing, spam, or junk.
|
|
Two-Factor Authentication |
Domino Cloud uses two-factor authentication, with email as the primary method of verification. |
A working email address is essential for login, password reset, and receiving service updates. |
|
Unable to Access your Email |
Your email address is incorrect or no longer accessible |
Please contact Domino Support to update your account details |