Domino Printing Support Services​

Our support services provide rapid remote support and high-quality local on-site assistance to give you an outstanding level of care, wherever you are

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Connected Support. Predictable Uptime.

At Domino, your production uptime is our top priority. Through a blend of local expertise and intelligent digital tools, we deliver rapid, reliable support wherever you are in the world. Our goal is simple — to help you prevent problems before they happen, fix them faster when they do, and keep your operations running at their best.

“We’ve chosen Domino as our standard provider because of their superior service, superior technology in their products and the strong partnerships in our supply chain.”

Glenn Siegele

President, Omega Design

Global Expertise. Local Care.

With a network of over 25 subsidiaries and 200 distributors across 120+ countries, Domino delivers outstanding care wherever you operate.

Our service teams combine technical excellence with industry insight to support everything from single-printer installations to complex, multi-line integrations.

Smart, Connected Support Tools

Remote Assistance

When you need help fast, Domino’s AR-enabled support allows our engineers to see what you see — guiding you step-by-step through live video assistance to solve issues quickly and safely.

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Domino Cloud

Our connected printers and dashboards provide live system data and proactive alerts. By identifying issues early, we help you plan maintenance before downtime occurs and keep your line performance predictable.

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Domino Knowledge

Access trusted guidance directly from the experts who designed your printer. Our continually updated knowledge base enables customers who prefer to self-support to find answers instantly, reducing time spent waiting for assistance.

Coming soon!

SafeGuard: Service Plans That Protect Performance

Domino’s SafeGuard plans extend your warranty and deliver the peace of mind that comes with priority support, spare-part coverage, and remote diagnostics.

For connected customers, SafeGuard combines the power of Domino Cloud with predictive monitoring and expert intervention, ensuring your equipment performs at its best, every day.

"Customer Uptime is a key measure of our success in supporting our customers across all industries"

Andy Barrett

Director - Services

Empowering Your Team

Whether your operators are new to Domino or seasoned professionals, our training services and interactive learning materials help them gain confidence and independence.

From on-site sessions to digital learning paths, we make it easy to build skills that maximise printer performance and safety.

Why Choose Domino Support

Peace of Mind

Rapid help, genuine parts, and proactive care reduce the risk of costly downtime.

Expert Engineers

Every Domino engineer undergoes extensive technical and application-specific training.

Digital Advantage

AR, Cloud, and Knowledge tools give you instant access to insight and expertise. Anywhere, anytime.

Exceptional Experience

With a technical service NPS® score of 77, our customers rate Domino among the best in the industry.

Need Help or Information?

Looking for the latest manuals, software/drivers, troubleshooting guides or need help with your product?

Visit Domino Knowledge or contact your local Domino representative to discuss how connected support can improve your uptime and efficiency.

Related Services

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*Product performance may vary - see Terms & Conditions for details.

Domino Support Services​