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Domino|
Service & Warranty Products

 

Service the Domino Way
 
Service Agreements

Support only works when it works for you

We have a complete range of service and warranty products for you to choose the right level of support for your needs. You can take advantage of our engineering team’s expertise, alongside a schedule of predictable costs, making it easier for you to manage your equipment throughout its lifecycle.

 

However, our core products include:


TotalCare plus

A range of service contracts for our plus product range. We provide complete service cover for our products. This means that preventative maintenance routines are carried out by Domino engineers when needed. In addition to this any qualified breakdown will be repaired by a Domino engineer, removing the risk of spares and service costs and is equivalent to buying fully comprehensive insurance - the first step in fixing your running costs.

The combination of servicing, replacement parts and engineering support into one package offers the following benefits:

  • All technical repair labour
  • Spare parts
  • Travel
  • Preventative maintenance
  • 24/7 technical help desk support*
  • Flexible payment terms

*Our products vary by region so please contact your local channel office for details HERE|.

SafeGuard

SafeGuard is fully comprehensive insurance for our i-Tech products. It can solve the service and spares challenge with predictable payments and manageable costs. With SafeGuard in place we provide up to 7 years’ comprehensive cover for all breakdown calls once qualified by a Domino Helpdesk. Our most popular SafeGuard cover is for 5 years. This removes the risk of spares and service costs and is equivalent to buying fully comprehensive insurance. This is a significant step towards fixing your running costs.

Our range of intelligent printers supported by our SafeGuard 5 year warranty product - providing production convenience and uptime - offers the following benefits:

  • All technical repair labour
  • Spare parts
  • Travel
  • 24/7 technical help desk support*
  • Flexible payment terms
  • Available in 3, 5 or 7 year plans
  • Discounts on training*

*Our products vary by region so please contact your local channel office for details HERE|.

SafeGuard XL
SafeGuard XL is a follow-on product to SafeGuard where you can extend your cover by an additional 2 to 5 years. This means that 12 years of extended warranty cover is possible. All other aspects are the same as SafeGuard:

  • All technical repair labour
  • Spare parts
  • Travel
  • 24/7 technical help desk support*
  • Flexible payment terms
  • Discounts on training*

*Our products vary by region so please contact your local channel office for details HERE|.

Relax

This is our long-running in-house leasing option. It allows you to lease your entire package; machines, installation, accessories, applications, consumables, service & support from Domino for a 3 to 5 year period.

Relax removes all risks from you as the equipment is leased, the consumables price is fixed and full spares and service cover is provided.

Relax applies to any of Domino’s products. An initial assessment determines the machine, installation, accessories and applications, which are supplied free of charge. The consumables required for production volumes are drop-shipped as necessary, and full service and spares cover is provided under the TotalCare plus or SafeGuard package. Invoicing can be on a monthly or quarterly basis over the term of the contract, and if production volumes increase significantly, a guaranteed price for the additional volume is agreed in advance.

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