Customer Service Engineer - Indianapolis

Location Gurnee - Head Office, United States

Type of contractPermanent

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Job Title: Customer Service Engineer
Compensation: $60,000 - $70,000 (based on qualifications)

Position Summary
This position is responsible for providing field service for Domino Printing Equipment, providing customer management through commercial awareness, and contributing positively and proactively to the domino support team.

Location
Field Based

Main Responsibilities/Essential Functions

Travel to locations including customers, vendors, and Domino offices
Provide field service for Domino printing equipment at customer sites in and around the designated territory with regular travel throughout other parts of the United States of America
Provide onsite technical training on operation, repair and maintenance of Domino products
Diagnose troubleshoot and repair system problems at customer sites
Carryout preventative maintenance service to maximize uptime in line with customer production schedules and equipment specifications
Provide telephone technical support including rotational after-hours, weekends and holidays on call
Provide customer management through commercial awareness, focusing on retention and growth
Displays total account management by focusing on what needs to be done and taking the appropriate action
Initiate proactive action on behalf of the customer
Provide closed loop feedback on all escalated customer actions
Develop customer relationships that breed loyalty
Actively promote the features and benefits of Domino product and aftermarket range
Actively engage other areas of the business when opportunities exist
Understand the customers’ needs and aligning DAI resources to deliver value
Contribute positively and proactively to the Domino support team
Work well with sales and the internal organization
Contribute positively to the development of the DAI organization
Represent Domino in a professional manner at all times
Fully participate in company meetings including department specific meetings
Provide effective communication to functional relationship groups.
Be available and responsive to answer queries from sales force regarding fundamental, technical and integration capabilities
Provide timely response to internal and external customers. Internal customers are defined as any Domino Entity; external customers are defined as any Domino customer.
Manage Domino parts inventory for accuracy and install base profile.

Supervisory Responsibilities
None

What You Need

Education & Experience

Associates degree in electronics or equivalent military experience required
At least 2 years of related field service experience preferred
Valid Driver’s License required

Skills & Knowledge

Excellent Communication Skills
Able to work with different levels of employees/customers
Good time management
Strong analytical and problem-solving skills
Ability to prioritize tasks and to delegate them when appropriate
Self-motivated/organized, and operates without the need for direct supervision/guidance

Physical Demands

Light work. Light work involves exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a small amount of force constantly to move objects. Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required. Physical demand requirements are more than those for Sedentary Work.

Health & Safety Concerns

General Office Environment

About Domino
Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between.

Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission. The Domino Difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA. Domino North America is proud to be part of the Top 15 best Places to Work in Illinois in 2023 and our eNPS (Employee Net Promoter Score) is consistently above 50. We invite you to visit https://www.domino-printing.com/en-us/home to learn more about “The Domino Difference�?!

Company Benefits

PPO and High-Deductible Health Plans
Health Savings Account with Employer Contributions
Flexible Spending Accounts
Dental and Vision Plans
Company paid Life and AD&D Insurance, short-term and long-term disability insurance
Voluntary life and AD&D insurance for employees and eligible dependents
401(k) Retirement Plan with generous employer match
Voluntary benefits such as pet insurance and legal assistance
Paid Parental Leave and Paid Volunteer Day
Vacation, Sick Days, Floating Holidays and Company Holidays
Annual Bonus
Summer Friday Program that runs from May to October*
Company closure between Christmas and New Years*
Hybrid or fully remote work schedules*

*Please note, due to business needs these programs may not be available for all positions

U.S. Equal Employment Opportunity
Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Reference number: VN1773

Date Posted: 05/02/2026

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