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Sales Coordinator

Location Bar Hill, United Kingdom
Type of contractPermanent
SalaryCompetitive
Closing Date31/01/2024
About the role
Working for the UK Sales and Service Channel this is a key role within the Sales Operations Team. This is a hybrid role where you will get the opportunity to work alongside other Sales, Hire & Demo and Aftermarket Coordinators to support our field Sales team with all aspects of the customer life cycle. You will proactively help customers from enquiry to post installation to ensure the successful delivery of our products and services and achieve the desired customer outcomes. You will demonstrate expertise and listening skills to collaborate effectively with colleagues and  provide excellent service to customers. You will support the growth of customer lifetime profitability; taking responsibility, and showing ambition to contribute to a customer success focused culture. In return you will have excellent development opportunities and be a valued member of the team.

What will you do
Support Sales and Marketing Activities
  • Collaborate with the Hire and Demo Coordinator to manage and process samples, and trials.
  • Coordinate and manage capital equipment enquiries through to orders and post installation.
  • Liaise with Sales and Technical Services and Solutions team to ensure customer expectations are met.
  • Engage in Customer interactions to support relationship building, onboarding customers and gathering information.
  • Take ownership for transactions and data management in CRM and ERP systems and tools (e.g., Salesforce and Oracle).
  • Manage issues and complaints in Salesforce and see through to customer resolution.
  • Work with other Coordinators to identify improvement opportunities and collaborate with relevant parties to agree changes prior to implementation.
  • Provide back up support for Aftermarket queue, emails, and phones.

Support Growth of Customer Success
  • Conduct customer onboarding and satisfaction calls.
  • Promote Aftermarket Products and Advanced Services with customers to generate leads and opportunities.
  • Work with Sales and Marketing to Identify promotional campaign opportunities.
  • Ensure customer success is at the forefront of all actions and decisions.

About you
The ideal candidate will have:
  • An enquiring mind with a desire to learn
  • Outstanding customer service skills
  • Commercial mindset
  • An interest in sales and customer activity, ideally with some sales support and CRM or ERP software experience (e.g. Oracle, Salesforce)
  • Project Management and/or Data Management experience
  • Excellent written and verbal communication skills
  • Strong organisational skills with an eye for detail
  • Proven experience of prioritising a busy workload
  • A growth mindset and willingness to embrace change
About Us
Domino Printing Sciences provides industrial printing expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting consumers. Global manufacturers across the food and beverage, life sciences, personal care, agrochemical, and industrial sectors trust Domino to support them with innovative coding, marking, and digital printing solutions. Our products help ensure the success of manufacturers’ products by allowing them to create differentiated packaging, protect against counterfeiting, and ensure governmental and regulatory compliance. From best before dates on eggs, to serialised identifying codes on medicines, to batch codes on electronic components, to competition codes in confectionery, Domino helps to enable product safety, improved supply chain management and brand protection.

What you can expect
As a talented individual working at Domino you can expect a competitive salary and a generous benefits package, including 25 days basic holiday (with the opportunity to buy and sell), a discretionary bonus, life insurance, medical insurance and access to the Green Car Scheme to name a few! We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. For many of us this, this might be coming into the office most days, just a couple of times a week, or perhaps fortnightly. What’s important is that we enable you get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.
We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.  Our culture is built on our core values, Collaboration, Listening, Expertise, Ambition and Responsibility. We think Domino is a great place to work and if you join us, you’ll find yourself part of organisation which really cares about their people, as well as offering challenging and rewarding careers.

Positions may be at an advanced stage of the recruitment process and can close at any time. 
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Reference number: VN524

Date Posted: 20/10/2023

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