About Us
Domino Printing Sciences provides industrial printing expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting consumers. Global manufacturers across the food and beverage, life sciences, personal care, agrochemical, and industrial sectors trust Domino to support them with innovative coding, marking, and digital printing solutions. Our products help ensure the success of manufacturers’ products by allowing them to create differentiated packaging, protect against counterfeiting, and ensure governmental and regulatory compliance. From best before dates on eggs, to serialised identifying codes on medicines, to batch codes on electronic components, to competition codes in confectionery, Domino helps to enable product safety, improved supply chain management and brand protection.
About the role
As part of the Domino strategy to grow our Digital Printing business and bring DP technologies to our Coding & Marking customers, we are looking for a Product Support Specialist to join our Digital Printing Solutions team. This role will support the rollout of the latest generation of digital inkjet colour label printers. You will be working within a small team of Product Specialists, to carry out product support, validation and research and development, which are all essential to strengthen the experience our customers have with Domino. As part of this role some of your key tasks will be:
- Collaborate with Domino product installation and support teams in Europe, USA and Asia, to ensure that their technical competency for newly released products is sufficient to allow them to successfully install and provide ongoing customer support and service.
- Provide on-site support for new product customer Beta test sites to collect data on product performance and customer feedback.
- Work with technical helpdesk support team to ensure timely resolution for customer technical issues.
- Perform root cause analysis and fault finding at customer sites to prevent product reliability issues and minimise warranty failures.
- Provide support to the technical team during the development, validation and introduction of new product enhancements.
About You
This is a great opportunity for someone who has experience working in a technical support role, dealing directly with customers. You’ll be an excellent communicator, internally as well as with customers and be able to deal with and solve complex technical issues. Suitable candidates will be skilled in electrical and mechanical fault finding in time critical environments.
Previous experience within inkjet would be advantageous, however we’re happy to support you in growing your expertise within the field. The role would also suit someone with experience in any of the following areas, however training can be provided;
- Servicing high voltage electrical machinery
- Web fed media transport systems,
- PLC control software
- Recirculating ink systems
This position provides the opportunity to undertake international travel around 2 weeks per month, candidates will need to be able to meet this business need.
What you can expect
As a talented individual working at Domino you can expect a competitive salary and a generous benefits package, including 25 days basic holiday (with the opportunity to buy and sell), a discretionary bonus, life insurance, medical insurance and access to the Green Car Scheme to name a few! We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. For many of us this, this might be coming into the office most days, just a couple of times a week, or perhaps fortnightly. What’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers. We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded. Our culture is built on our core values, Collaboration, Listening, Expertise, Ambition and Responsibility. We think Domino is a great place to work and if you join us, you’ll find yourself part of an organisation which really cares about their people, as well as offering challenging and rewarding careers.
Positions may be at an advanced stage of the recruitment process and can close at any time.