Hybrid role (with travel to Bar Hill Office 1 day a month)
PT (20 hours per week, to be worked over 5 days between the hours of 9am and 5pm)
Salary – up to £25,000 per annum (FTE)
About Us
Domino Printing Sciences provides industrial printing expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting consumers. Global manufacturers across the food and beverage, life sciences, personal care, agrochemical, and industrial sectors trust Domino to support them with innovative coding, marking, and digital printing solutions. Our products help ensure the success of manufacturers’ products by allowing them to create differentiated packaging, protect against counterfeiting, and ensure governmental and regulatory compliance. From best before dates on eggs, to serialised identifying codes on medicines, to batch codes on electronic components, to competition codes in confectionery, Domino helps to enable product safety, improved supply chain management and brand protection.
About the role
Working for the UK Sales and Service Channel and part of the wider UK Marketing team, this is a part-time (20 hours p/w), fixed term contract (12 months) role within the Sales Operations Team.
The position is responsible for the day-to-day management of aftermarket enquiries and orders, managing returns and handling escalated aftermarket queries. You will utilise your expertise and listening skills to collaborate with colleagues and customers to provide excellent service. Support the growth of customer lifetime profitability, take responsibility, and show ambition to contribute to a customer success focused culture.
Key Activities include:
- Own and process Aftermarket and various enquiry queues in Salesforce.com
- Provide phone support for customer enquiries and orders.
- Manage escalated aftermarket queries through to resolution via case management in CRM system (e.g., Salesforce.com).
- Review and handle queries in relation to BuyDomino (online ordering platform).
- Identify improvement opportunities and collaborate with interested parties to agree changes prior to implementation.
- Understand the warranty and RMA (returns) process and administrate through the relevant CRM and ERP systems (e.g., Oracle, Salesforce).
- Learn and provide backup support to Sales Operations, such as print sample processing and capital equipment order management.
About you
Full training will be provided on our systems, however, the ideal candidate will have:
- The ability to form part of a team, but accountable for work as an individual
- Customer Service Skills
- Strong organisational skills
- An enquiring mind with a desire to learn
- Questioning, analysis and problem-solving skills
- The ability to juggle and prioritise
- A growth mindset
- Knowledge and interest in sales and customer-focused activity from within a global B2B organisation is not essential but would be advantageous
What you can expect
As a talented individual working at Domino you can expect a competitive salary and a generous benefits package, including 25 days basic holiday pro rata (with the opportunity to buy and sell), a discretionary bonus, life insurance, medical insurance and access to the Green Car Scheme to name a few!
We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. For many of us this, this might be coming into the office most days, just a couple of times a week, or perhaps fortnightly. What’s important is that we enable you get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.
We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded. Our culture is built on our core values, Collaboration, Listening, Expertise, Ambition and Responsibility. We think Domino is a great place to work and if you join us, you’ll find yourself part of organisation which really cares about their people, as well as offering challenging and rewarding careers.
Positions may be at an advanced stage of the recruitment process and can close at any time.