For BA Vidro the scale of their operation meant that reliability and customer service were both high on their list of considerations when they began looking for a new printing partner. During the test phase BA Vidro talked with other Domino’s customers to learn more about the level of service the company could give.
“We were pleased with the customer support provided by our previous coding technology supplier, so when the time came to change our service provider we focused a lot on this aspect.”Joaquim Campos, Maintenance Manager at BA Vidro.
Working closely with Domino, the organisation began a test phase with the A420i inkjet system, which offered low ink costs, minimal operation and could be easily integrated into their production facilities. The A-series had proven reliability, which was also essential given the scale of their operation.
Within three months, BA Vidro was ready to sign contracts with Domino, rolling out A-Series printers across their whole production line, replacing the 14 other systems they were running at the time. The result? After 18 months of use they’d experienced zero production malfunctions.
“We are very pleased with the reliability of the printers and with the level of service provided, but what impressed us the most about Domino was how they demonstrated from the beginning that they are very keen on forging a relationship with us. We can honestly say it’s been a very successful one.”
During the test phase BA Vidro talked with other Domino’s customers to learn more about the level of service the company could give.