Leading the drive for world class status, Ian Cockett, UK Service Manager at Domino UK believes customer service is central to maintaining productive, long term relationships with customers, and can be the key sales differentiator in crowded and price-sensitive markets.
Comments Ian, “Becoming members of the Institute of Customer Service (ICS) provides access to a host of opportunities and tools to progress our pursuit of excellence. Working alongside the ICS, we will embark on a series of initiatives to benchmark our services against other world class organisations as well as gauge the views of our customers as well as our own employees. We’ll then use this feedback to further develop any internal process improvements that will enhance our customers’ experience of working with us.”
Will Edwards, General Manager of Domino UK adds, “The combination of our industry leading technologies, together with world class customer service is the ultimate goal to building on our existing success and brand reputation. We are already well ahead in terms of technical innovation and service credentials, but there is always more that can