Domino Support Services​

Our support services provide high-quality local on-site assistance and rapid remote support to give you an outstanding level of care, wherever you are

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Keeping Your Printers Working Worldwide​

At Domino North America, your continuous production uptime is always our ultimate priority. We are committed to providing the best service and support throughout your product's lifecycle to ensure that you can meet your company's production deadlines.​

From practical, standalone industrial printer installations, through to complex systems integration using multiple printers and software - we have a dedicated team of experts ready to deliver the optimum solution to help you achieve your business goals. 

“We’ve chosen Domino as our standard provider because of their superior service, superior technology in their products and the strong partnerships in our supply chain.”
Glenn Siegele
President, Omega Design
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Global Support

Outstanding levels of care wherever you are.

Through a global network of 25 subsidiaries and over 200 distributors, we offer extensive customer support in over 120 countries - including the United States and Canada.

We have dedicated teams of experts to support complex applications, OEM integrations and sector-specific custom solutions.

You can be assured of increased machine availability and higher productivity through the rapid support and expertise of our Customer Service technical teams, who dedicate themselves to maximizing your production uptime, whether in coding and marking or digital printing.

Rapid Remote Support

Domino North America is proud to offer on-demand, video-based remote troubleshooting and repair via our SafeGuard AR support tool. This can enable much faster diagnosis and easier repair of the most typical issues than phone support alone, giving our technicians a unique look at exactly what's under the hood of your printer and give you a live diagnosis.

Or, if we do have to come to your facility for an in-person visit, we will have all of the correct parts in-hand after remoting in. 

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SafeGuard: The Service And Support Plan You Need To Eliminate Downtime

Our range of support plans extended warranty on parts and labour that will help to ensure optimal performance of your printer well beyond the standard factory warranty, safeguarding your production output.​

For some products, SafeGuard is further enhanced with Domino Cloud, which enables your Domino printer to be monitored remotely, allowing proactive issue identification and diagnostics; all in the effort to help reduce costly downtime.

"Across every industry we support, we measure Customer Uptime as the ultimate metric of our success in assisting our customers."
Ian Stuart
Vice President of Technical Services, Domino Amjet North America

SafeGuard: Our Skills, Training And Technology​

Engineer Expertise​

Extensive engineer training to skill them in the best possible way for in-house fault identification and resolution

Technology

Cloud-based systems that constantly monitor your systems to provide alerts of problems well before they arise

Tools
Augmented reality tools that allow us to be virtually with you
Market-leading IT tools that maximize our engineers’ efficiency while on site

 

Customer Training

Training services and easy-to-understand printer documentation

Our Support Approach

Domino North America provides proactive service support​

We have a range of support techniques to assist you

Why Buy From Domino?

DE-RISK YOUR BUSINESS​

By taking a support agreement provides you with peace of mind that if anything does go wrong we will be there to assist getting production going as quick as possible.

INDUSTRY EXPERTS

Domino engineers go through an extensive training program that covers print technology, applications and customer production requirements to be knowledgeable and efficient.

EXCEPTIONAL CUSTOMER EXPERIENCE​

We pride ourselves on providing the best customer experience. Our NPS® score of 77 for technical service is exceptional.

BEST TOOLS​

Domino’s mix of Cloud and AR proactively monitor your solution to alert you to any problems and if needed we can be virtually with you.​

Additional Content

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System Support​

Looking for the latest software, drivers, manuals or need help with your product?​ You can find them all right here on our website.

Domino Printer Manuals & Drivers >>

Related Services

Industry 4.0 production line

SMART PRODUCTION​

Component-level insight through the Domino Cloud to provide you with gains in productivity and overall equipment efficiency 

Domino engineers its Consumables for specific viscosities for specific industrial printers

CONSUMABLES

To achieve brilliant, reliable results, use only genuine Domino consumables. Our industrial printers were specifically built for the viscosity of Domino inks, thermal transfer ribbons, thermal labels, labels, filters, and more.

Keep your coder working perfectly with our consumables.

Domino Academy teaches your in-house service techs to diagnose printers without calling us.

TRAINING SERVICES​

Maximize your solutions potential with Domino training services and upskill operators to manage systems in the safest, most efficient way

Need more information?

Contact us about our innovative and award-winning printing and marking solutions. Get in touch