Remote Support​

Enhanced remote support services so we can be by your side when you need us most

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On-Demand Remote Assistance – SafeGuard AR​

Domino offers an on demand remote assistance and guidance tools in an application that we call SafeGuard AR. ​

​This unique cloud-based tool can help your operation reduce downtime when a problem inevitably occurs and avoid unplanned events that can affect the predictability of production output.​

Remote Service When You Need It

​With SafeGuard AR, you are connected to specially trained Domino service experts, to share the specific challenges you are experiencing via a secure video link. Our service experts can then interact with the video feed and direct your site team through effective resolution steps.​

SafeGuard AR allows us to be at your side when you need us most. Based on Domino’s technical assessment, we may use this system to allow our service experts to use real-time views of your line to help pinpoint and diagnose a problem as quickly as possible, and, if possible, walk you through a repair to get your line back up and running without having to send out one of our in-person technicians.

If we decide an engineer is required, this service helps assess the extent of the problem and potential parts required for an improved first-time fix.​

SafeGuard AR is available as part of our SafeGuard service and support plans.

How does it help you?​


What do you receive?

Remote Guidance
  • Direct connection to service experts​
  • Remote troubleshooting​
  • Live guidance to problem resolution
Expert knowledge​
  • Collaborative web-browsing​
  • Document/media sharing

See SafeGuard AR in action?​

When you contact us, our customer service team will send you a link to activate a real-time video connection with one of our service technicians.​

If you would like to set-up a session or to simply learn more, please get in touch. ​

See SafeGuard AR in action>​

Additional Content​

SafeGuard AR Download​

Click below to download the SafeGuard AR app, for either iOS or Android: 

iOS Download > 

Android Download >


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