About Us
Domino Printing Sciences provides industrial printing expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting consumers. Global manufacturers across the food and beverage, life sciences, personal care, agrochemical, and industrial sectors trust Domino to support them with innovative coding, marking, and digital printing solutions. Our products help ensure the success of manufacturers’ products by allowing them to create differentiated packaging, protect against counterfeiting, and ensure governmental and regulatory compliance. From best before dates on eggs, to serialised identifying codes on medicines, to competition codes in confectionery, to full colour labels on day to day products, Domino helps to enable product safety, improved supply chain management and brand protection.
About the role (40 hours a week)
Domino has embarked on an ambitious plan of becoming a world class service provider to support Domino Digital Printing customers supplying the best-in-class customer experience. Reporting to the Service Manager of the North, working closely with the Account Managers, Technical Support Manager and other Service Managers, you will play a key role in providing excellent support to our customers driving customer satisfaction, building a high performing team, implementing a clear, value-driven service strategy which supports business growth.
Some of the other key responsibilities of your role include:
- Leadership of the local DP field service function and team, including directly and indirectly managed resources
- Support the service function of international customers based in the North territory
- Actively contribute on operational level to schedule engineers and support customers remotely
- Manage customer relationships internally and externally and drive towards an excellent customer experience.
- Create an employee-centric environment which drives productivity.
- Establish local systems, policies and best practices in line with global needs, build culture to drive alignment and compliance
- Provide regular, candid feedback to own team members, establishing clear development plans.
- Establish KPIs to measure service performance and manage the team within OPEX budget and actively work to minimize waste and improve overall profit for the business and develop a culture of continuous improvement from the results.
- Improve service revenue through selling service agreements and ensuring renewals.
About you
This is a great opportunity for someone to come and head up our Service Organisation in the Benelux and Distribution. To be successful in this role we are looking for individuals who have demonstrable experience in hands on leadership, development and execution of Service Management, who remains calm in pressurised environments, enjoys the technical challenges working with customers and enjoys coaching and developing others. Personally, driving growth through direct customer engagement and supporting the Sales & Service business to deliver growth as a team.
These are just some of the attributes we are looking for in someone to join the Benelux Service Organisation, but please do still apply if you don’t tick every single attribute, we want to hear and receive applicants from a diverse range of people with varying different backgrounds and experience.
This role can be based anywhere within The Netherlands, but travelling will be necessary to all parts of the Benelux.
What you can expect
As a talented individual working at Domino you can expect a competitive salary and a generous benefits package, including 25 days basic holiday (with the opportunity to buy and sell), a discretionary bonus and a company car to name a few! We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. For many of us this, this might be coming into the office most days, just a couple of times a week, or perhaps fortnightly. What’s important is that we enable you get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers. We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded. Our culture is built on our core values, Collaboration, Listening, Expertise, Ambition and Responsibility. We think Domino is a great place to work and if you join us, you’ll find yourself part of organisation which really cares about their people, as well as offering challenging and rewarding careers.
Do you have questions or do you like to apply?
Don't hessitate to contact one of the below people. Due to the Holiday season please sent your email to all of the below. This way we are confident your application letter will reach the right recepient.
Jorg Laumann - DP Field Service Group Manager - North | joerg.laumann@domino-deutschland.de
Edo ter Haar - DP Technical Support Group Manager | edo.ter.haar@dominobenelux.com
Marco van Leeuwen - Service and Support Director Europe | marco.van.leeuwen@dominobenelux.com
We are looking forward hearing from you soon!
Positions may be at an advanced stage of the recruitment process and can close at any time
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