Customer Success Coordinator

About the role
In the Customer Success Coordinator role, you will play a central part in supporting customer operations from initial enquiry through post‑installation follow‑up. This includes coordinating capital equipment requests, managing transactions and data within CRM and ERP systems such as Salesforce and Oracle, and ensuring seamless collaboration with internal teams across Sales, Services, Aftermarket, and Technical Solutions. You will engage with customers to build strong relationships, gather key information, and provide effective issue resolution by managing complaints and service needs through to completion. The role also involves handling contract administration, supporting order processing for the Aftermarket team, and maintaining adherence to processes and controls to ensure J‑Sox audit compliance. Additionally, you will contribute to continuous improvement efforts by working with other Coordinators to identify, agree, and implement enhancements to existing workflows.

Alongside operational responsibilities, you will help drive the growth of Customer Success by conducting onboarding and satisfaction calls, proactively following up on NPS feedback, and ensuring customer needs are addressed or routed to the right teams. You will actively promote Aftermarket Products and Advanced Services, helping to identify new leads and opportunities, and collaborate with Sales and Marketing on potential promotional campaigns. Throughout all activities, your focus will be on championing customer success, ensuring that every decision and action contributes to a positive and valuable customer experience. Other duties may arise as part of the evolving needs of the team, requiring adaptability and a customer‑centric mindset.

About you

• An enquiring mind with a desire to learn
• Customer service and success experience
• Outstanding customer service skills
• Commercial mindset
• An interest in sales and customer activity, ideally with some sales support and CRM or ERP software experience (e.g. Oracle, Salesforce)
• Project Management and/or Data Management experience
• Excellent written and verbal communication skills
• Strong organisational skills with an eye for detail
• Proven experience of prioritising a busy workload
• A growth mindset and willingness to embrace change

• 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
• A discretionary bonus scheme, a testament to your hard work and dedication.
• Life insurance, providing security and peace of mind for you and your loved ones.
• Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
• Join our green car scheme, a step towards a more environmentally friendly commute.
• Pension plan, starting with 8% employer contributions.

We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work.  What this looks like might vary between teams - what’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers. 

We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.  

About Us
At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.   

Positions may be at an advanced stage of the recruitment process and can close at any time.