Enterprise Applications Support Analyst (Oracle Fusion)

About the role 
Salary Range £30,000-£40,000
Location: This role can be based across Europe in either the UK, Spain, Portugal, Benelux France, Sweden or Germany. 

The Enterprise Applications Support Analyst is responsible for delivering high-quality support for business-critical enterprise applications, with a primary focus on Oracle Fusion Cloud ERP. The role ensures system stability, optimal performance, and a seamless user experience across global business operations.
Acting as a key link between business users, IT teams, and external vendors, the analyst investigates and resolves application issues, supports business processes, and translates complex technical topics into clear and practical solutions for stakeholders.
This is a global remote position with occasional travel as required.

Key Responsibilities
•    Provide functional and application support for Oracle Fusion Cloud ERP, including incident resolution, root cause analysis, and user assistance.
•    Monitor application performance and proactively identify opportunities to improve system reliability and user experience.
•    Support core Oracle Fusion business processes across areas such as Finance, Procurement, Supply Chain, or other relevant modules.
•    Manage and prioritize support requests, ensuring adherence to service levels and business expectations.
•    Collaborate with business users, business analysts, technical teams, and third-party vendors to resolve issues and deliver enhancements.
•    Participate in testing, change management, and release activities related to Oracle Fusion updates and new functionality.
•    Maintain knowledge articles, support documentation, and operational procedures to promote efficient issue resolution.
•    Support integrations and cross-functional processes involving Oracle Fusion and other enterprise applications, including Freshservice and JIRA.
•    Contribute to continuous improvement initiatives within the Global IT function and help drive best practices for application support. 

About you 
•    1+ years of experience working with Oracle Fusion Cloud as an implementer, consultant, or support team member.. 
•    Fluent in written and spoken English 
•    Exceptional communication and interpersonal skills, with the ability to engage with employees at all levels 
•    Strong problem-solving abilities and a proactive approach to addressing issues. 
•    Highly visible with a positive attitude and focus on customer service 
•    Excellent ability to manage multiple competing priorities and flexibility to adjust to changing requirements 
•    Ability to quickly grasp and explain technological and business concepts 
•    Result-driven mindset: drive & energy to perform and deliver excellent results 
•    ITIL knowledge is beneficial 
•    Knowledge of SQL, OIC or BI Publisher is advantageous but not required 

What you can expect  
At Domino, we offer: 
•    A competitive salary and a generous benefits package. 
•    A supportive culture that encourages ownership and collaboration. 
•    Career development opportunities in a company that values ambition, expertise, and responsibility. 
•    Recognition for your contributions in a business that balances global success with a close-knit team ethos. 
We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work.  What this looks like might vary between teams - what’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers. 
 
We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.  
 
About Us 
At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.    
 
Positions may be at an advanced stage of the recruitment process and can close at any time.