Domino offers on-demand remote assistance and guidance tools through an application we call Domino AR.
Domino AR connects you directly to our service experts via a secure video link, enabling real-time collaboration to resolve issues faster and minimise downtime. Through interactive video sharing, our experts can see exactly what’s happening on your production line and guide your team step-by-step toward an effective resolution.
Using Domino AR helps to:
- Reduce unplanned downtime when issues occur
- Improve first-time fix rates by accurately assessing the situation before an engineer visit
- Enhance the predictability of production output through faster diagnostics and guided repairs
When you contact Domino, our customer service team can send you a link to start a real-time video session with one of our technicians. Our experts may use Domino AR to remotely identify and diagnose issues, advise on next steps, and, when needed, determine if an on-site visit is required, ensuring that any engineer who arrives is fully prepared for a first-time fix.
Domino AR allows us to be at your side when you need us most.