Remote Support​

Enhanced remote support services so we can be by your side when you need us most

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On-Demand Remote Assistance – SafeGuard AR​

Domino offers on-demand remote assistance and guidance tools in an application that we call SafeGuard AR. ​

​Remote assistance via SafeGuard AR can help to reduce downtime when a problem occurs and avoid unplanned events that can affect the predictability of production output.​

​With SafeGuard AR, you are connected to Domino service experts remotely, to share the challenges you are experiencing via secure video link. Our service experts can then interact with the video feed and direct your site team through effective resolution steps.​

SafeGuard AR allows us to be at your side when you need us most. Based on Domino’s technical assessment we may use SafeGuard AR to allow our service experts to use real-time views of your line to help pinpoint and diagnose a problem as quickly as possible, and potentially step you through a repair. If we decide an engineer is required, this service helps assess the extent of the problem and potential parts required for an improved first-time fix.​

SafeGuard AR is available as part of our SafeGuard service and support plans.

How does it help you?​


What do you receive?

Remote Guidance
  • Direct connection to service experts​
  • Remote troubleshooting​
  • Live guidance to problem resolution
Expert knowledge​
  • Collaborative web-browsing​
  • Document/media sharing

See SafeGuard AR in action?​

When you contact us, our customer service team will send you a link to activate a real-time video connection with one of our service technicians.​

If you would like to set-up a session or to simply learn more, please get in touch. ​

See SafeGuard AR in action>​

Additional Content​

SafeGuard AR Download​

Click below to download the SafeGuard AR app, for either iOS or Android: 

iOS Download > 

Android Download >


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